Shipping Policy

Last updated: 31 August 2026

Thank you for shopping with Jet Stream. 🐾

Jet Stream is a small independent business based in Scotland, and every order is prepared and packed with care. We want your parcel to arrive safely and for you to know exactly what to expect when ordering from us.

Order Processing

We aim to prepare and dispatch orders within 2–4 working days of receiving your order.

Working days are Monday to Friday, excluding UK bank holidays.

During particularly busy periods, new product launches, seasonal events or holidays, dispatch may occasionally take a little longer. If we expect a significant delay with your order, we will contact you.

For pre-order products, the expected dispatch date will be shown on the relevant product page.

UK Delivery

Delivery charges are shown at checkout before payment is completed.

Once dispatched, most UK orders should arrive within approximately 2–5 working days, depending on the delivery service used and the destination.

Please remember that delivery times are estimates rather than guaranteed dates unless a specific guaranteed delivery service is offered.

Orders containing several products may occasionally be sent in more than one parcel. If this happens, you will not be charged additional postage unless this was clearly stated before you placed your order.

Delivery Charges

Shipping costs are calculated according to the products in your order, parcel size, weight and delivery destination.

The full delivery charge will always be displayed at checkout before you complete your purchase.

Where we offer promotional or free delivery, any relevant conditions will be clearly stated on the website.

Scottish Highlands, Islands and Remote Areas

We are very happy to send Jet Stream parcels far and wide across the UK.

Some remote areas and islands may experience slightly longer delivery times depending on the postal or courier service being used.

Any additional delivery charge that applies will be shown at checkout before payment.

International Shipping - Sorry, we do not offer shipping outwith the UK

Tracking

Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.

Not every delivery service includes tracking, so tracking information may not be available for all orders.

Incorrect Delivery Addresses

Please check your delivery address carefully before completing your order.

If you notice an error after placing an order, please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to correct the address.

Once an order has been dispatched, we may not be able to change its destination.

If a parcel is returned to us because an incorrect or incomplete address was supplied, we will contact you to arrange redelivery. Additional postage charges may apply where appropriate.

Delayed or Missing Parcels

Occasionally parcels can be delayed while travelling through the postal or courier network.

If your order has not arrived within the expected delivery period, please contact us and we will investigate it for you.

Please don't worry if something goes astray — we won't simply leave you to chase the delivery company yourself. We will work with the carrier to find out what has happened and help get things sorted.

Damaged Parcels

We take great care when packing Jet Stream orders, but if something arrives damaged, please contact us as soon as possible.

It is helpful if you can include:

• your order number;
• a description of the problem; and
• photographs of the damaged item and packaging where possible.

We will then work with you to put things right.

Your statutory rights are not affected.

Orders Containing Pre-Order Items

If your order contains both an in-stock item and a pre-order item, we may hold the order until all items are available so that they can be shipped together.

Where products will be dispatched separately, this will be made clear on the product page or during checkout.

Packaging

We try to package every Jet Stream order carefully and responsibly while making sure your goodies are properly protected on their journey.

Where practical, we may reuse or choose recyclable packaging materials and avoid unnecessary packaging.

Questions About Your Delivery?

If you have any questions about an order, delivery or shipping charge, please get in touch with Jet Stream using the contact details shown on our website.

We are a small business and real people — and one Border Collie — are behind every Jet Stream parcel. 🐾

Thank you for supporting Jet Stream.

Jet Stream
Scotland.